Conditions of sale

1. GENERAL INFORMATION

The ownership of this website heldinsidemethod.com, (hereinafter Website) flaunts it: Maria Sara Jemmolo, with NIF: X6988258F, and whose contact details are:

Address: Calle 207, 17, 46182, Paternal, Valencia

Contact phone: 618595201

Contact email: mjemmolo@hotmail.com

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (heldinsidemethod.com) and the purchase or acquisition of products and/or services in the same (onwards, Conditions).

For the purposes of these Conditions, it is understood that the activity that heldinsidemethod develops through the Website includes:

therapy sessions, books, courses

In addition to reading these Conditions, before accessing, browse and/or use this website, The User must have read the Legal Notice and the General Conditions of Use, including, the cookie policy, and heldinsidemethod's privacy and data protection policy. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above., so if you don't agree with all of this, You must not use this Website.

In addition, It is reported that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable..

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, in your case, using the contact form.

2. THE USER

access, navigation and use of the Website, confers user status (hereinafter referred to, indistinctly, individually as a User or jointly as Users), so they are accepted, since you start browsing the Website, all the Conditions established here, as well as its subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be..

The User assumes responsibility for correct use of the Website. This responsibility will extend to:

Use this Website only to make inquiries and legally valid purchases or acquisitions..

Do not make any false or fraudulent purchases. If it could reasonably be considered that a purchase of this nature has been made, could be annulled and the relevant authorities would be informed.

Provide truthful and lawful contact information, For example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be older than 18 years and have legal capacity to enter into contracts through this Website.

The Website is aimed mainly at Users residing in Spain. heldinsidemethod does not ensure that the Website complies with the laws of other countries, either totally or partially. heldinsidemethod declines all responsibility that may arise from such access, nor does it ensure shipments or provision of services outside of Spain..

The User may formalize, at your choice, with heldinsidemethod the purchase and sale contract of the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can purchase on the Website by the established means and forms.. They must follow the online purchase and/or acquisition procedure of heldinsidemethod.com, during which various products and/or services can be selected and added to the cart, basket or final shopping space and, finally, click on: \”Comprar y pagar ahora\”

In addition, The User must fill out and/or verify the information requested in each step., although, during the purchasing process, before making payment, purchase details can be modified.

Next, The User will receive an email confirming that heldinsidemethod has received their order or purchase request and/or provision of the service., that is to say, order confirmation. Y, in your case, you will be informed, also, via email when your purchase is being shipped. In your case, This information could also be made available to the User through their personal space connecting to the Website..

Once the purchasing procedure has been completed, The User consents that the Website generates an electronic invoice that will be sent to the User via email and, if applicable,, through your personal space connecting to the Website. In addition, the User can, if you wish, get a copy of your paper bill, requesting it from heldinsidemethod using the contact spaces on the Website or through the contact information provided above.

The User acknowledges being up to date, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, in your case, image of it on its website page, indicating, by way of example, but not exhaustive, and attending to each case: name, precio, components, weight, amount, color, products details, o

characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case..

Communications, Purchase orders and payments involved during transactions carried out on the Website could be archived and preserved in the computerized records of heldinsidemethod in order to constitute a means of proof of the transactions., in any case, respecting reasonable security conditions and current laws and regulations that are applicable in this regard, and particularly taking into account the Regulation (UE) 2016/679 of the European Parliament and the Council, of 27 April 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and the Organic Law 3/2018, of 5 December, Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by heldinsidemethod through the Website are subject to the availability of the products and/or that no circumstances or causes of force majeure (clause nine of these Conditions) affects their supply and/or the provision of services. If difficulties arise regarding the supply of products or there are no products left in stock, heldinsidemethod undertakes to contact the User and refund any amount that may have been paid as payment.. This will also be applicable in cases in which the provision of a service becomes unfeasible..

5. PRICES AND PAYMENT

The prices displayed on the Website are final., in Euros (€) and include taxes, unless due to legal requirement, especially regarding VAT, different issue is pointed out and applied.

Shipping costs are included in the final prices of the products as shown on the Website. So, heldinsidemethod performs delivery and/or shipping services through: Correos.

In no case will the Website automatically add additional costs to the price of a product or service., but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation..

The accepted payment methods will be: Credit or debit card

heldinsidemethod uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, The Website uses a secure SSL payment system (Secure Socket Layer).

Credit cards will be subject to verification and authorization by the issuing bank., if said entity does not authorize the payment, heldinsidemethod will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.

Once heldinsidemethod receives the purchase order from the User through the Website, A pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the shipping confirmation and/or confirmation of the service provided in the correct manner and, in your case, established place.

In any case, al hacer clic en \”Comprar y pagar ahora\” The User confirms that the payment method used is theirs.

6. DELIVERY

In cases where it is necessary to physically deliver the contracted good, Deliveries will be made within the following territory: Everyone

Except for those cases in which there are unforeseen or extraordinary circumstances or, in your case, derived from product customization, The purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within the maximum period of 30 calendar days from the date of order confirmation.

If for some reason, that was attributable to him, heldinsidemethod could not meet the delivery date, will contact the User to inform him of this circumstance and, The latter may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.. In any case, Home deliveries are made on business days.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. Nevertheless, The carrier would leave a notice explaining where the order is and how to have it delivered again..

If the User is not going to be at the delivery location in the agreed time slot, you must contact heldinsidemethod to arrange delivery on another day.

In case they pass 30 days from when your order is available for delivery, and has not been delivered for reasons not attributable to heldinsidemethod, heldinsidemethod will understand that the User wishes to withdraw from the contract and it will be considered resolved.. As a result of the termination of the contract, all payments received from the User will be returned, with the exception of additional expenses resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website., without any undue delay and, in any case, within the maximum period of 14 calendar days from the date on which the contract is considered terminated.

Nevertheless, The User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them..

For the purposes of these Conditions, It will be understood that delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products., which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery.. The User acquires ownership of the products when heldinsidemethod receives full payment of all amounts due in relation to the purchase or acquisition made., including shipping costs, or at the time of delivery, if this takes place at a time after complete receipt of the amount to be paid by heldinsidemethod.

In accordance with the provisions of the Law 37/1992, of 28 December, of Value Added Tax (IVA), Purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands., Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question..

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that they detect that an error has occurred when entering data necessary to process their purchase request on the Website, You may modify them by contacting heldinsidemethod through the contact spaces enabled on the Website., y, in your case, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General information). In addition, This information could also be corrected by the User through their personal space connecting to the Website..

In any case, the User, antes de hacer clic en \”Comprar y pagar ahora\”, has access to space, cart, or basket where your purchase requests are noted and you can make modifications.

Likewise, The User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise your right to rectification as established in the Regulations (UE) 2016/679 of the European Parliament and the Council, of 27 April 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and in the Organic Law 3/2018, of 5 December, Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases in which the User purchased products on or through the owner's Website, You have a series of rights, as listed and described below:

Right of Withdrawal

The User, as consumer and user, make a purchase on the Website and, Therefore, you have the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire at 14 calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on the heldinsidemethod Website or in the event that the goods that make up your order are delivered separately, to the 14 calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, to the 14 calendar days from the day of conclusion of the contract.

To exercise this right of withdrawal, The User must notify heldinsidemethod of their decision. You will be able to do it, in your case, through the contact spaces enabled on the Website.

The User, regardless of the medium you choose to communicate your decision, You must express clearly and unequivocally that it is your intention to withdraw from the purchase contract.. In any case, The User may use the model withdrawal form that heldinsidemethod makes available to them as part annexed to these Conditions., however, its use is not mandatory.

To meet the withdrawal period, It is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding deadline expires..

In case of withdrawal, heldinsidemethod will reimburse the User for all payments received, including shipping costs (with the exception of additional expenses chosen by the User for a shipping method other than the least expensive method offered on the Website.) without any undue delay and, in

all case, no later than 14 calendar days from the date on which heldinsidemethod is informed of the User's decision to withdraw.

heldinsidemethod will reimburse the User using the same payment method used to make the initial purchase transaction.. This refund will not generate any additional cost to the User.. Nevertheless, heldinsidemethod may withhold said refund until the products or items purchased have been received., or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to heldinsidemethod in: Calle 207,17, 46182, Paternal, Valencia, Spain

And it must do so without any undue delay and, in any case, no later than the period of 14 calendar days from the date on which heldinsidemethod was informed of the withdrawal decision.

The User acknowledges knowing that they must assume the direct cost of return (transport, delivery) of the goods, if any were incurred. Besides, will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, the characteristics and operation of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in the article 103 of the Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In an enunciative way, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, just as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery; provision of digital content without physical support.

In this same sense, the provision of a service that the User could contract on this Website is governed., since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed., or when it has started, with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by heldinsidemethod, you will have lost your right of withdrawal.

In any case, No refund will be made if the product has been used beyond simply opening it., of products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

In addition, Products must be returned using or including all their original packaging., the instructions and other documents that, if applicable, accompany them, plus a copy of the purchase invoice.

In the following link you can download the Model withdrawal form: heldinsidemethod.com/modelodesistimiento.com

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and?, therefore, You must contact heldinsidemethod immediately and let them know of the existing disagreement. (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products., and these, a

once returned, will be examined and the User will be informed, within a reasonable period, If the refund is appropriate or, in your case, the replacement of the same.

The refund or replacement of the product will be made as soon as possible and, in any case, within the 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for products that are returned due to a defect, when it really exists, will be reimbursed in full, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase..

In any case, The rights recognized in the legislation in force at all times for the User will always be adhered to., as consumer and user.

Guarantees

The User, as consumer and user, enjoys guarantees on the products that you can purchase through this Website, in the terms legally established for each type of product, answering heldinsidemethod, therefore, for the lack of conformity of the same that manifests within a period of three years from the delivery of the product.

In this sense, It is understood that the products comply with the contract provided that: conform to the description made by heldinsidemethod and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and performance of a product of the same type and that are fundamentally expected of the same. When this is not the case with respect to the products delivered to the User, This must proceed as indicated in the section Return of defective products or shipping error. Nevertheless, some of the products sold on the Website, They could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured., and therefore will be part of the individual appearance of the product, and they will not be a defect.

Besides, It could be the case that the User purchases on the Website a product from a brand or manufactured by a third party.. In this case, and considering the User that it is a defective product, You also have the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise your legal warranty right directly against them during the three years following the delivery of said products.. For this, the User must have kept all the information in relation to the guarantee of the products.

9. DISCLAIMER

Unless otherwise provided by law, heldinsidemethod will not accept any liability for the following losses, regardless of its origin:

any losses that were not attributable to any breach on your part;

business losses (including lost profits, of income, of contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred); or of

any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Also, heldinsidemethod also limits its liability in respect of the following cases:

heldinsidemethod applies all measures concerning providing a faithful display of the product on the Website, However, it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution., or problems with the browser used or others of this nature.

heldinsidemethod will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order.. However, is not responsible for damages resulting from transportation malfunctions., especially for causes such as strikes, traffic jams, and in general any others typical of the sector, that lead to delays, product loss or theft.

Technical failures that due to fortuitous or other causes, prevent the normal functioning of the service over the internet. Lack of availability of the Website for maintenance or other reasons, that prevents having the service. heldinsidemethod puts all the means at its disposal in order to carry out the purchase process, payment and shipping/delivery of products, However, it is exempt from liability for causes that are not attributable to it., fortuitous event or force majeure. heldinsidemethod will not be responsible for the misuse and/or wear of the products that have been used by the User.. At the same time, heldinsidemethod will not be responsible for an erroneous return made by the User.. It is the User's responsibility to return the correct product.

In general, heldinsidemethod will not be responsible for any failure or delay in compliance with any of the obligations assumed., when it is due to events that are beyond their reasonable control, that is to say, that are due to force majeure, and this may include, by way of example but not exhaustive:

Strikes, lockouts or other industrial action.

Civil commotion, revolt, invasion, terrorist threat or attack, guerra (declared or not) or threat or preparations for war.

Fire, burst, storm, flood, earthquake, sinking, epidemic or any other natural disaster.

Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.

Inability to use public or private telecommunications systems.

Actos, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and heldinsidemethod will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure.. heldinsidemethod will use all reasonable means to find a solution that allows it to fulfill its obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND

NOTIFICATIONS

By using this Website, The User accepts that most of the communications with heldinsidemethod are electronic (email or notices published on the Website).

For contractual purposes, The User consents to using this electronic means of communication and acknowledges that any contract, notification, Information and other communications that heldinsidemethod sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User..

The User can send notifications and/or communicate with heldinsidemethod through the contact information provided in these Conditions and, in your case, through the contact spaces on the Website.

Also, unless otherwise stated, heldinsidemethod may contact and/or notify the User at their email address or at the postal address provided..

11. RESIGNATION

No waiver by heldinsidemethod of a specific legal right or action or the lack of requirement by heldinsidemethod for strict compliance by the User with any of its obligations will constitute, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with its obligations.

No waiver by heldinsidemethod of any of these Conditions or of the rights or actions derived from a contract will take effect., unless it is expressly stated that it is a waiver and it is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User and heldinsidemethod in relation to the object of sale and replace any other agreement., prior agreement or promise agreed upon verbally or in writing by the same parties.

The User and heldinsidemethod acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party., except for what is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to heldinsidemethod in the course of a transaction on the Website, They will be treated in accordance with the provisions of the Privacy or Data Protection Policy. (contained, in your case, in the Legal Notice and General Conditions of Use). When accessing, By browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true..

15. APPLICABLE LAW AND JURISDICTION

access, Navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation..

Any dispute, problem or disagreement arising from or related to access, navigation and/or

use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between heldinsidemethod and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send their complaints to heldinsidemethod, complaints or any other comments that you wish to make through the contact information provided at the beginning of these Conditions (General Information).

Besides, heldinsidemethod has official complaint forms available to consumers and users, and that they can request heldinsidemethod at any time, using the contact details provided at the beginning of these Conditions (General Information).

In addition, if a dispute arises from the execution of this purchase contract between heldinsidemethod and the User, The User as a consumer can request an extrajudicial dispute resolution, in accordance with the Regulation (UE) 524/2013 of the European Parliament and the Council, of 21 May 2013, on online dispute resolution in consumer matters and amending the Regulation (CE) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This General Conditions of Sale document has been created using the online general conditions of sale template generator on the day 25/09/2025.